SOLUTIONS

We strive to make the development and implementation of your telecommunication’s integration as stress-free as possible. We can take some of this pressure away by providing total project management. Every step of the way, we are here to ensure the most effective implementation for the best results.

 

WHATEVER THE PROBLEM, THE SOLUTION IS TO HAND

We can provide a full range of analysis and trouble shooting. By taking a close look at your business requirements in conjunction with your existing Telecommunication network, we can clearly define any areas that need developing or fine tuning and advice in a suitable plan of action or implementation to gain maximum efficiency.

 

To get the best of your voice communications network we offer you a wide range of advisory service: INDEPENDENT CONSULTANCY, TELECOMMUNICATION DESIGN AND FUTURE PROOFING

Telecommunication products require a great deal of investment. Our aim is to ensure you can achieve maximum efficiency and cost effectiveness from your equipment. We recognise that you will not always have the time or the necessary in-house expertise to install and implement equipment so we offer you our extensive expertise to ensure that all new products or systems are integrated as smoothly as possible with minimum disruption to your day-to-day operations.

 

SUPPORT SUITE AND TECHNICAL HELP – DESK

A major part of our philosophy is to maintain the best working relationship with you and ensure that our level of service is as high as possible. Our commitment and investment to excellence is reflected in the fact that all calls to our help-desk are logged and associated with a reference number and response time. Our Online Support suite offers an alternative method of communicating with our support staff in today’s converged world.

 

TRAINING

Bespoke or standard, in-house or in-site, we can provide expert training on all aspects of the use of our products. This includes General Operation training, executive training and basic staff training together with telephone etiquette training for the operator.

Study-Call

Robin Minshall - EMEA Technology Manger - Protolabs - Just want to share with you my thanks to John and Matt for a PITA job well done. They have resolved the issues, spend hours working with my Network Engineer trawling through PCAPs trying to find issues. We now have a…

Support

With a smooth, well-planned install handled by Voice 2 Voice Ltd, Saint Benedict Catholic Voluntary Academy is now enjoying the benefits of their SpliceCom telephone system. With around 110 extensions connected to a single Maximiser OS based hard PBX the roll-out is almost complete subject to some minor handsets changes…

Saint Benedict Catholic Voluntary Academy – ICT Manager, Michael Hilton

Nathan - BUPA Dental Care - 5 Stars (Best) star rating - Matt was very helpful and we really appreciate how quickly this has been dealt with!

Support

Sam - Maghull High School - 5 Stars (Best) star rating - Great service from John.  

Support

Helen - NPS Cardiff - 5 Stars (Best) star rating - The service that I received from Jose Pimenta was of a high standard who answered my queries promptly. For someone like me who has a phobia when it comes to anything technical it was reassuring to know that I was…

Support

“We opted for a locally based telecoms supplier (Voice 2 Voice) who from start to finish, have proved to be extremely professional, delivered on all of their commitments and demonstrated a great deal of technical knowledge in guiding us to the right solution.”

Julie Ablewhite, Wolgarston High School.