Fixed Line
Info
No Current Issues
Broadband
Info
No Current Issues
Sip
Info
No Current Issues
Mobiles
Info
No Current Issues
Hosted Platforms
Info
No Current Issues
Past Issues This Year
Info
SIP Outage 09/06/2023
9th June 2023 - Hosted Platforms
12/06/2023 12:30 Reason for Outage Dear Customer, On Friday 9th June at 15:13, our systems identified a DDOS attack. As a result, our mitigation protocols were instigated which resulted in the cessation of this attack at 15:26. During this period we understand that you experienced the loss of audio, we do apologise for this disruption, but are happy to report that normal service was resumed swiftly. Kind Regards The Network Services Team ------------------------------------------------------------------------------------------------------------------------------- 09/06/2023 - 16:30 Dear Customer, Current Action We have identified an issue with one of our upstream carriers as a consequence of a DDOS Attack. We have now re-routed our calls and we are now seeing call traffic return to normal. As soon as we have more information we will update here. Kind Regards Network Services Team ---------------------------------------------------------------------------------------------- 09/06/2023 - 15:30
Dear Customer, We are currently experiencing inbound and outbound call audio issues on our network.
ImpactCustomers may not be able to establish 2 way audio on calls.
ActionOur engineers are currently investigating the issue and working to identify the root cause.
StatusWe are currently working to resolve the issues and expect to provide the next update soon.
Major SIP Outage
1st March 2023 - SIP Servers
Dear Customer, We have identified One of the Servers was not responding in a correct manor which was causing calls to fail. A fix has now been implemented and we are now seeing calls returning to normal service levels Should you still have any issues please contact the support team support.stafford@telappliant.com who will be able to assist. --------------------------------------------------------------------------------------------------------------------------------------------------- Dear Customer, We have been notified of a Issue where calls are failing. This is currently under investigation by our network infrastructure team. Next update Due: 01/03/2023 10:00 ------------------------------------------------------------------------------------------------
Microsoft 365 Issues
25th January 2023 - Hosted Platforms
Dear Customers, We have been informed by Microsoft this has now been resolved and service is now back to normal service. Kind Regards The Network Services Team -------------------------------------------------------------------------------------------------------------------------- Dear Customer, We have been notified by Microsoft that they are experiencing issues with the following platforms -Microsoft Teams -Exchange Online -Outlook -SharePoint Online -OneDrive for Business -Microsoft Graph This is causing slowdowns and worse; Microsoft are aware, and working on it. As soon as we have an update we will share this. Kind Regards The Network Services Team