Dear Customer,
We have been made aware of a issue from O2 using Data. O2 Engineers are currently investigating.
Please see below Status Link from O2.
https://status.o2.co.uk/
As soon as we have an Update we will post this for you.
Kind Regards
The Network Services Team.
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Update from O2 10:24
URGENT: O2 data issue – update
O2 have sent the below update regarding their data issues.
“What’s happening?
We’re aware of an issue affecting 2G, 3G and 4G data across the UK.
One of our third party suppliers has identified a global software issue in their system which has impacted us.
We believe other mobile operators around the world are also affected. Our technical teams are working with their teams to ensure this is fixed as quickly as possible.
Kind Regards
The Network Services Team
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Update from O2 13:47
A message from O2:
“What’s happening?
We’re continuing to experience an issue affecting 2G, 3G and 4G data across the UK.
All O2 technical teams are working closely with one of our third party suppliers who has identified a global software issue in their system which has impacted data services.
We believe other mobile operators around the world are also affected.
Kind Regards
The Network Services Team
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Update From O2 16:40
A message from O2:
“What’s happening?
The network issue we are currently experiencing remains a top priority for us and we are working as quickly as possible to fix the issues.
All O2 technical teams are working closely with one of our third-party suppliers who has identified a global software issue in their system which has impacted data services.
As a result of this incident, we are experiencing a high demand on our network which means some customers may have issues making and receiving voice calls.
We believe other mobile operators around the world are also affected.
We apologise to our customers for any inconvenience.
Kind Regards
The Network Services Team
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Update from O2 07/12/2018 08:30
We can now report that our 4G network has been restored.
Our technical teams will continue to monitor service performance closely over the next few days to ensure we remain stable.
A review will be carried out with Ericsson to understand fully what happened.
We’d like to thank our customers for their patience during the loss of service on Thursday 6 December and we’re sorry for any impact the issue may have caused.
Kind Regards
The Network Services Team