Support/ Downloads

Support Contact details

Tel 0871 871 8 871

Support Hours 9am- 5pm Mon to Friday for Standard Support Contract Customers

Outside these hours please refer to your Voice2Voice Ltd Maintenance Agreement

Or Click here to Enter our Online Support Suite and Download Centre

Voice 2 Voice Limited's maintenance offerings allow you to leverage our expertise and experience in maintaining your Phone System. You focus on your business while we keep your systems up and running.

Trained maintenance staff
Data and Voice maintenance offerings
Tailor-made maintenance plans
Protection of your Phone System investment

Voice Maintenance

Full suite of maintenance plans for:PBX, IP-PBX, Key systems and system peripheral equipment
Supported manufacturers include: Splicecom, Avaya IP Office (IP 500), Siemens, Shoretel, Panasonic, Nortel and Samsung

Value added services

Remote PBX back up every 90 days
Web-based access to PBX reports
Telephone and voice mail training
Enhanced security options
VPN connectivity (may require upgrade to site event buffer)
Enhanced authentication (tokens purchase required)
Primary and Secondary technicians assigned to your account

Preventive maintenance includes:

Environmental inspections
Modem tests
PBX inspections and cleanings
Visual battery inspections

Maintenance plans include:

24-hour alarm monitoring
Replacement parts
Remedial software maintenance - fixes and patches
Repair times
24x7 or
9x5 business day/week
Response time of two hours on major system failures

Voice Maintenance Options

9x5 Monitoring - parts and labour
Switch only
Switch & Proprietary phones
Switch and Phones
Ancillary equipment
24x7 Monitoring - parts and labour
Switch only
Switch & Proprietary phones
Voice service plus Ancillary equipment
On-site technician Full- or part-time options available